Welcome Note

It gives me great pleasure to welcome you to the webpage of KWASU SERVICOM Unit. This page provides information about our activities, updates, work plans, and student/staff complaint structures.

SERVICOM means “Service Compact with All Nigerians” and is meant to improve service delivery across the country. At KWASU, it ensures that all service providers including lecturers, Registry, Bursary, Works, Clinic, Library, Admissions office, etc., provide quality services to students, staff, and the public.

Brief History of the Unit

The KWASU SERVICOM Unit was established in October 2024 by the current Vice-Chancellor, Professor Shaykh-Luqman Jimoh, to enhance effective and efficient service delivery in the University. It aligns KWASU with Federal Government mandates on service provision.

Vision

To set the standard for excellence in service delivery.

Mission

To consistently deliver exceptional service standards to consumers throughout the University.

Programmes and Activities

1. Planning and coordinating the formulation and operation of the SERVICOM Charter and service improvement framework in the University.
2. Creating awareness within the University community about their right to quality service at all times.
3. Monitoring and reporting progress and performance of all units involved in service delivery.
4. Drawing modalities on achieving high productivity and ensuring good leadership.
5. Encouraging proactive staff to offer better, efficient, prompt, and transparent service.
6. Identifying deficiencies in service delivery by service providers in the University.

Contact

Second Floor, Main University Library Complex, Kwara State University, Malete.
Emails: Director.SERVICOM@kwasu.edu.ng | SERVICOM.info@kwasu.edu.ng
Phone: 07044497063 / 07043268180